At Share Point24 Technologies, we are committed to providing professional and reliable IT and digital marketing services to our clients. This Refund & Cancellation Policy explains the terms applicable to payments made for our services.
Share Point24 Technologies provides digital and IT-related services including website development, software development, digital marketing, search engine optimization (SEO), social media marketing, graphic designing, website maintenance, online advertising management, and other related digital services.
Payments for our services may be made through our authorized online payment gateway or other payment methods communicated by Share Point24 Technologies. Payment confirmation is required before starting work where advance payment is applicable.
By making a payment, the customer confirms that the payment details and service information provided by them are accurate and that they agree to the applicable service terms.
Certain projects and services require an advance payment before work begins. Once work has commenced, the advance amount may become non-refundable because professional time, resources, planning, development work, and other expenses may have already been incurred.
For website development, software development, application development, designing, customization, and similar projects, refund requests will be reviewed based on the stage of the project and the work already completed.
If the project has already commenced, the amount spent on completed work, resources, third-party services, licenses, and other applicable expenses may be deducted before determining any eligible refund.
Digital marketing, SEO, social media marketing, online advertising, content creation, and related services involve ongoing professional work. Once the service period or campaign has commenced, payments for services already provided are generally non-refundable.
Marketing results such as leads, sales, traffic, search engine rankings, followers, engagement, or advertising conversions may vary depending on several factors and therefore cannot be guaranteed.
Customers may request cancellation of a service by contacting us through our official contact details. Cancellation requests should be submitted before the service or project work has commenced whenever possible.
If cancellation is requested after work has started, any refund will be evaluated after considering the work completed, resources used, third-party expenses, and other applicable costs.
Refunds are not automatic and are subject to the nature of the service, project status, applicable service agreement, and expenses already incurred.
Where a refund is approved, the refundable amount will be calculated after deducting applicable charges for completed work, third-party services, transaction charges, licenses, hosting, domain registration, advertising expenses, or other costs that cannot be recovered.
Payments made for third-party products or services such as domain names, web hosting, premium software, plugins, licenses, advertising platforms, paid tools, stock assets, email services, or other third-party services may not be refundable once purchased, activated, or consumed.
If a payment is deducted from the customer's account but the transaction is not successfully recorded with Share Point24 Technologies, the customer may contact us with the transaction details for verification.
In case of a verified duplicate payment, the additional amount may be refunded after confirmation of the transaction.
If a refund is approved, the refund will normally be initiated within 7-10 business days from the date of approval. The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Share Point24 Technologies primarily provides digital, IT, website, software, and online marketing services. We do not normally sell or ship physical products through this website. Therefore, shipping and physical product return policies are not applicable to our services.
Service delivery timelines may vary depending on the type and scope of the project. The estimated timeline, deliverables, and requirements may be communicated to the customer before or after confirmation of the service.
Customers are responsible for providing accurate information, required content, credentials, approvals, access, and other materials necessary for providing the requested service. Delays caused by missing information or approvals may affect the project or service timeline.
Online payments may be processed through a secure third-party payment gateway. Share Point24 Technologies does not directly store customers' complete card, banking, or other sensitive payment credentials on its website. Payment processing is subject to the terms and security procedures of the applicable payment gateway and financial institution.
To request a refund or cancellation review, customers should contact Share Point24 Technologies with their name, registered email address, payment details or transaction reference, service purchased, and reason for the request.
Share Point24 Technologies reserves the right to update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page.
For refund, cancellation, payment, or service-related queries, please contact us using the details below.
Share Point24 Technologies
Address: House No. 87, 3rd Floor, Block-H, New Seelampur, Delhi - 110053
Email: support@sharepoint24.com
Website: www.sharepoint24.com